Telemarketing Manager

Expert Home Builders is a company with top-notch craftsmanship and transformative home renovations that have earned our home improvement company a stellar reputation for exceeding client expectations. 

As the Telemarketing Multi-Market Manager, you will be responsible for developing and executing telemarketing strategies to drive sales growth and expand our customer base in all things Home Improvement! You will lead a team of telemarketing Supervisors providing guidance, training, and support to ensure their success. We are looking for a motivated leader who thrives in a fast-paced environment and is passionate about achieving targets. 

Key Responsibilities: 

• Develop and implement telemarketing strategies to generate leads, drive sales calls, and achieve revenue targets in two locations, including abroad 

• Lead, mentor, and motivate supervisors of telemarketing districts, setting clear goals and performance expectations 

• Monitor and evaluate team performance, providing empathetic feedback and coaching to enhance individual and team effectiveness 

• Conduct training sessions to improve product knowledge, communication skills, and telemarketing techniques 

• Analyze market trends, customer preferences, and sales data to refine strategies and tactics 

• Collaborate with Confirmations and Dispatch teams to ensure seamless integration of telemarketing efforts 

• Maintain accurate records of calls, sales, and customer interactions using our CRM system 

• Prepare and present regular reports on telemarketing performance to senior management and CEO 

Qualifications: 

• 5 years as a Telemarketing Manager 

• Strong understanding of telemarketing techniques, call center operations, and customer relationship management 

• Excellent communication, organization and number objections 

• Strong leadership and team-building skills with the ability to motivate and develop a diverse team 

• Bonus Qualifications: Empathetic, Professionally Consistent, Tasks Oriented, and FUN to work with!  

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